UniStrategic Malaysia And Singapore
Succeeding in business has more to do than acumen these days, it is about identifying and developing key elements which make the business stand-out, sell-out and outlast the competition. This is where UNI Strategic Pte Ltd helps businesses bridge the gap. Since early 2002, UNI Strategic has provided strategic business platforms for delegates, speakers and trainers the world over and across all industries to network and develop key strategies to face the latest challenges in their respective industries.
As a key provider of corporate and training events, UNI Strategic has become a cornerstone in their own industry, providing businesses with a competitive edge and timely solutions. This is reflected in terms of their significant turnover, enhanced quality of events, staff strength and geographical coverage. Their customer base has also seen a growth to cover all key sectors of industries and their events are now held in major cities all over the world, among them Singapore, Hong Kong, Beijing, Kuala Lumpur, Jakarta, Bangkok, Seoul, Dubai, Cairo, Johannesburg and Qatar.
In recent reports, UNI Strategic has been accused of delaying payments to certain trainers and presenters who have been engaged by UNI Strategic in the past. In addressing these concerns, UNI Strategic mentioned a few cases where the trainers engaged by them have all but spoiled the fruits of their labours. In more than 200 events a year, there will be one or two trainers a month that will prove to be problematic.
Reasons to pay up
One of the main reasons that has caused UNI Strategic to be badly affected is when the trainers did not follow the agenda given. This means that the delegates, all of whom are UNI Strategic’s clients, could not benefit from the trainer. Naturally, the delegates all asked for refunds, as it is no different from what a savvy customer would do if they paid for apples and were given pears instead. UNI Strategic had no choice but to stop payments to these trainers and ask them to make good on their promises, by delivering the required materials to the delegates before completing the payments. These trainers were eventually paid, despite the delivery of non-related training to delegates in the first place.
Another key reason that delay of payment happened was due to the trainers own inability to live up to expectations of delivering a quality training. This happens when there are complaints from delegates that trainers are just reading from off the slides and scripts or when fewer than half the delegates themselves indicated in a feedback form that the training was of an acceptable standard. As UNI Strategic is very attuned to its’ client’s needs and demands, it is unacceptable that the ones entrusted with delivery would make the delegates, the ones paying for the training, to suffer loss. In order to ensure that their quality standards are met, UNI Strategic had to return to these trainers to ensure the trainers somehow make up for the delegates loss or “compensate” for their poor performance.
The other reason that UNI Strategic has mentioned for delay in payment is the tardiness of some of the trainers. Of course, this boils down to the issue of professionalism. Trainers who are late do not only jeopardize their training sessions (and their own reputations) but cause the delegates a lot of wasted time. As most of the delegates are high level executives, they are busy individuals themselves and shouldn’t be kept waiting. UNI Strategic’s delay in payment is sending a clear message that trainers should be more motivated to arrive on time when they are potentially addressing the top brass of many Fortune 500 and public-listed companies.
In the unfortunate case of missing or delay in a trainer’s banking details, it is a matter of administrative concerns and while this may sincerely cause anguish for certain trainers, it is hoped that these trainers would understand that UNI Strategic may not have received all communication from them. While it is unfortunate that the miscommunication happened, but the delay is always immediately rectified the moment the details are made available to UNI Strategic. This form of delay could be avoided totally should the trainers clarify the situation with the management.
